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Client Need:

Integrating Business Processes with Salesforce

A Wealth Management institution was already using Salesforce but wanted to incorporate more of their day-to-day business processes into the platform. Their goal was to enhance efficiency by leveraging Salesforce Sales Cloud and Account Engagement while tailoring the platform to their unique needs.

Actions We Took:
  • Conducted weekly training sessions for internal associates.
  • Taught the team how to effectively use Salesforce Sales Cloud and Account Engagement to support their business processes.
  • Provided guidance on building custom objects and integrating them into the client’s workflows.
  • Offered hands-on support to ensure smooth adoption and usage of Salesforce features.
Result:
  • The client gained a deeper understanding of Salesforce Sales Cloud and Account Engagement.
  • Internal associates learned to customize Salesforce to suit their specific business requirements.
  • Over time, the client successfully personalized the platform to align with their evolving needs.
  • The institution now efficiently incorporates daily business processes into Salesforce.
  • Increased productivity and streamlined workflows have been achieved through tailored platform usage.
  • The client continues to leverage Salesforce as a key tool for their business growth.

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